E-hailers urged to unite under a single structure

Gauteng e-Hailing Services (GES) Chairperson, Tato Ramaila, is calling on e-hailers to unite under a single structure.

Ramaila’s appeal comes amid threats of a looming national strike by Uber and Taxify operators, now known as Bolt.

GES, the South African Metered Taxi and E-hailing Association (SAMTEA), and the Gauteng Department of Transport held a briefing on Wednesday to discuss issues plaguing the industry following a recent drivers’ strike over alleged exploitative pricing.

Many drivers are worried over the alleged lack of benefits like medical aid, UIF, or injury compensation in their sector.

Drivers are also frustrated over high commission rates and persistent passenger discounts that, they say, eat into their earnings.

@encanews

E-hailing drivers across South Africa are on strike. They accuse Uber and Bolt of exploitation and unfair pricing. Drivers demand lower commission rates, better support, and leadership changes. #eNCA reporter Nabeelah Shaikh has the details. #DStv403

♬ original sound – eNCA

Speaking to Y’s sister channel eNCA, Ramaila stressed the importance of formalising the industry.

Reacting to the briefing, Uber expressed committed to create real economic opportunities in South Africa, as it is constantly reviewing fares.

“Drivers remain at the heart of everything we do. We are aware of the briefing that took place this afternoon and the concerns that have been raised. Uber is committed to creating meaningful economic opportunities in South Africa, and we continuously engage with drivers to better understand their experiences and work together on long-term solutions,” says the e-hailing service provider.

“We are committed to engaging more with drivers as we are constantly working to improve the driver experience – whether it’s through fare reviews, introducing new safety features, or investing in product improvements. In response to driver feedback, we’ve introduced updates such as improved rider verification targeting new cash riders and adding an extra layer of safety for both drivers and riders. We continue to monitor marketplace dynamics to ensure fare structures remain competitive and transparent and our weekly service fee remains unchanged.”

The troubles facing the e-hailing industry in South Africa are not unique. On Valentines Day this year, drivers in the UK slammed the breaks calling for better pay and working conditions.